FAQs

Payment

What kind of payment do you accept?

We accept Credit card and PayPal payment only.

What information do I have to provide for making reservation?

The name, passport number, date of passport expiry, nationality and country of residence.

How do I know my online booking is confirmed?

Once you receive the booking reference number of Batam Fast company your booking is confirmed.

When you receive an e-ticket with your booking details and your reservation will be confirmed by Limbongan Maju company via email.

Changes

Can I cancel my booking?

Yes, it is possible to cancel your reservation. It will be charged 50% of the ticket far when cancellation is made at least 48 hours before departure time. It will be charged 100% of the ticket fare when cancellation is made less tahen 48 hours before departure time.

Is it possible change the name?

No, unfortunately, it is not possible to change the name. 

Can I change departure time or date?

You can change the time or date at least 48 hours before departure time. It will be charged €5 administration fee for each amendment. 

How do I claim a cancellation refund?

You can claim it by yourself in the section My tickets (based on our cancellation policy ), or you can contact us via email, Facebook, a WhatsApp to request a cancellation oy your booking and processing a refund.

The administration fee for a refund is €10 per ticket.

Do I have to be accompanied when I am under 18?

If you travel with Batam Fast company children aged between 6 and 15 are Unaccompanied Minor and they will be required to fill out a form detailing the children's name, age, medical considerating.

Do I have to pay for passenger younger than 2 years old?

No, there is no charge for passengers aged 2 years and below.

I am allowed to travel when I am pregnant?

When you travel with Limbongan Maju: Pregnancy up to 27 weeks (inclusive) will be required the submission of a doctor’s medical certificate confirming the number of weeks of pregnancy and medical certificate confirming the number of weeks of pregnancy. Pregnancy between 28 weeks and above travel: not allowed.

When you travel with Batam Fast: Pregnancy up to 27 weeks (inclusive) will be accepted without a medical certificate. Pregnancy between 28 weeks and above will be required a doctor’s certificate confirming the number of weeks of pregnancy and that passenger is fit to travel. Certificate shall have been issued not more than seven (7) days before the scheduled departure date.

 

 

 

Luggage

What is the luggage allowance?

If you travel with Limbongan Maju each passenger is allowed to carry 1 hand-carried item, up to 10 kg and a laptop bag. Any baggage above will be charge SGD$1 per kg.

If you travel with Batan Fast each passenger is allowed to carry 1 hand-carried item up to 10 kg with dimension up to 55cmx40cmx20cm, 1 free 20 kg baggage with a total maximum limit for bags allowable for check-in not exceeding more than 3 pieces or 40 kg. Excess baggage will be charged SGD$1 per kg.

Odd Size item: SGD$10 per item up to 20 kg
– Surfboards, wakeboards, bicycles
– Long item that exceeds 1.5m in length
– Large item that exceeds the dimensions of 100cm x 60cm x 30cm
– Item that poses a safety hazard if hand-carried